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Terms and Conditions
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Order Policy
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- Design from : Taiwan, Korea, China, Hong Kong and Japan.
- Fixed price, and exclusive of delivery fee
- Buyers shall bear the delivery fee
- Confirm orders with full payment
- When the full payment is made, email to enquiries at potatocream dot com with :
a. Payment amount
b. Payment reference
c. Payment date
- You are encouraged to use our shopping cart
a. Click images to see more details
b. Click Buy Me button to reserve items
c. Payment is not required until the order is confirmed
d. Shopping Cart : Auto calculation of prices, discount and delivery fee
- Fill in your personal details, as we may contact you :
a. If there is no more stock
b. If the delivery failed to reach your address
c. If you have over paid us
d. etc.
- For items that are out of stock, pre order from enquiries at potatocream dot com
a. No guarantee to get those items
- We do not deal with Cash On Delivery, COD
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Pre Orders
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- We do not encourage pre orders
a. Try to buy our ready stocks
- Full payment is required – we use it for re-stocking.
- Full refund - If the stock is not available at the end of the waiting term
- Waiting period is dynamic. We will keep you updated
- Only patient buyers can place pre orders
- Pre orders may not be cheaper than ready stocks
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Discount
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- 5 items : 2% discount
- 6 - 10 items : 3% discount
- 11 - 15 items : 4%
- 16 - 20 items : 5 %
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Payment Method
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- Pay at bank counters :
a. Maybank counter
b. Public Bank counter
- Online Payment
a. Maybank2u.com.my
b. pbebank.com.my
- Oversea Payment
a. Telegraphic Transfer (TT)
b. Western Union
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Delivery
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Cost
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- Shipping charges will be calculated based on :
1. Weight of the product
2. Destination shipped
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Applicable For Product Returns :
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- Incorrect products : Different size, incorrect color (Green instead of Blue), or clothes from order
- Damaged or Defective item.
- Dateline for Return : 5 working days from arrival at your doorstep
- International dateline for return : 7 days from arrival at your doorstep. Overdue returns will not be processed.
- Procedure : Refund / Exchange of clothes of same value.
- Not washed yet
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Not applicable for product returns/exchange :
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- Subjective reason : Not looking good / Not up to my expectation / Unfitted size / Change my mind, etc
- Discounted products
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Refund / Returns of Goods :
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- Delivery fee – non refundable
- Goods returned must be unused / not washed
- Damage caused by customer is non refundable
Contact : enquiries at potatocream dot com
Details needed : Your Name, Order Number
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See also :
Brunei - Terms and Conditions
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